SMS Messaging Program & Consent

This page describes the SMS text messaging program operated by Cascade Financial Solutions LLC ("Cascade") through its ARIA AI receptionist platform, including exactly how customers opt in to receive text messages, what messages are sent, and how to opt out at any time.

Program name: ARIA appointment notifications by Cascade Financial Solutions.

Message types: appointment booking confirmations, appointment reminders, rescheduling and cancellation notices, and service status updates (for example, vehicle-ready-for-pickup notifications) from the business the customer booked with.

How Customers Opt In (Call to Action)

Customers opt in to SMS messages verbally, during a phone call with ARIA, the AI receptionist that answers the phone for participating businesses. Providing a phone number for SMS is entirely optional and is never a condition of booking an appointment or purchasing any service.

The opt-in occurs as follows:

1. A customer calls the shop's phone number to schedule, reschedule, or cancel a service appointment.
2. After the appointment details are confirmed, ARIA asks the customer how they would like to receive their confirmation: by email, by text message, or both. The customer may also choose neither.
3. If the customer chooses text message, ARIA states the following disclosure before collecting the customer's mobile number:

Only after the customer verbally agrees does ARIA collect their mobile phone number and enroll them in appointment-related text messages for that booking. The customer's consent applies solely to messages about their appointments with that shop.

Sample Messages

• Hi [Name], this is Aria from [Shop Name]. Your [service] appointment is confirmed for [date] at [time]. Reply STOP to opt out. Msg&Data Rates May Apply.
• Hi [Name], Aria from [Shop Name] here. Reminder: your [service] appointment is tomorrow at [time]. Call us at [phone] to reschedule. Reply STOP to opt out.
• Hi [Name], your vehicle is ready for pickup at [Shop Name]. Please call us at [phone] for any questions. Reply STOP to opt out.

Message Frequency

Message frequency varies based on appointment activity — typically no more than a few messages per appointment (confirmation, reminder, and any status updates).

Message and Data Rates

Message and data rates may apply. Charges are determined by your mobile carrier and plan.

How to Opt Out

Reply STOP to any message to unsubscribe at any time. You will receive one final confirmation message and no further texts unless you re-subscribe by replying START.

Additional opt-out keywords: CANCEL, END, QUIT, UNSUBSCRIBE, OPTOUT, REVOKE, STOPALL

Help

Reply HELP or INFO to any message for assistance, or contact us at info@cascadefinancialsolutions.com.

Privacy

We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their own marketing purposes. See our Privacy Policy and Terms of Service for full details.

Contact