Frequently Asked Questions

Most businesses are live within a few business days. Our team handles the configuration — your business hours, services, calendar connection, and voice — and walks you through it before your number goes live. There's no hardware to install and no technical setup required on your end.

No. ARIA gets its own dedicated phone number for your business. You can forward calls from your existing line, advertise the new number, or use both. We'll work with you to figure out the transition that fits how your business already operates.

ARIA needs to know your business name, your services and pricing, your hours, and access to your Google Calendar. That's it. The more detail you share about how your front desk currently works, the more naturally ARIA can represent your business.

Yes — reach out to us at info@cascadefinancialsolutions.com and we'll set up a live demo call so you can hear exactly how ARIA sounds and handles real scenarios for your specific type of business.

ARIA handles the phone — answering calls, booking appointments, and answering common questions — so your staff can focus on customers who are physically in front of them. Most businesses use ARIA to cover after-hours, overflow, and busy periods rather than replacing anyone outright. Think of her as the employee who never calls in sick and never lets the phone go to voicemail.

ARIA connects directly to your Google Calendar and reads your availability in real time before booking anything. If a time slot is already taken, she won't offer it. When she books a new appointment, it appears on your calendar immediately — no double-bookings, no manual entry.

ARIA is trained to handle the most common questions for your business type, but when something falls outside what she knows, she offers to take a message or — if you've configured it — transfer the call to a staff member. She never makes things up or leaves a caller hanging without a clear next step.

ARIA handles cancellations and rescheduling in real time, updating your Google Calendar accordingly. If you use outbound reminder calls, she also reaches out to customers before their appointment to confirm, reschedule, or cancel — so your schedule stays as full as possible.

Both. ARIA answers every inbound call, and she can also make outbound reminder calls to customers before their scheduled appointments. These reduce no-shows significantly. Outbound campaign calling for sales or lead outreach is also available for qualifying businesses.

ARIA speaks nine languages: English, Spanish, French, German, Italian, Portuguese, Dutch, Japanese, and Mandarin Chinese. She detects the caller's language automatically and responds in kind, and if the caller switches languages partway through the call, she switches with them — no configuration needed per call. You choose which of these languages ARIA offers for your business. This lets businesses serve a wider community without hiring multilingual staff.

Yes, always. ARIA never sleeps, takes breaks, or calls in sick. She answers every call the moment it comes in — whether it's 2 PM on a Tuesday or 11 PM on a Sunday. You can configure what she offers outside business hours (e.g. take a message only, or still book future appointments).

Any business that relies on a phone and appointment-based scheduling. Auto repair shops, tire shops, body shops, nail and hair salons, dry cleaners, spas, detailers — if customers call to book or ask questions, ARIA can handle that front desk role. ARIA also works for multi-location businesses and franchises, with a separate number and configuration per location.

Pricing depends on call volume and the features you need. We offer flexible plans for single-location businesses and custom pricing for multi-location operations. Reach out to us at info@cascadefinancialsolutions.com and we'll put together a quote based on your actual usage.

Yes. Each location gets its own dedicated phone number, its own calendar connection, its own schedule, and its own ARIA persona. All locations are managed from a single admin dashboard, so you have full visibility across your entire operation without juggling multiple logins.