Privacy Policy

Cascade Financial Solutions LLC ("Cascade," "we," "us," or "our") operates the ARIA AI voice agent platform and related services. This Privacy Policy explains how we collect, use, and protect information about you when you interact with our services, including our website, ARIA voice agent, and SMS messaging program.

By using our services or providing your phone number to a business powered by ARIA, you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

• Contact information — name, phone number, and email address provided when scheduling an appointment or contacting a business powered by ARIA.
• Appointment data — service type, scheduled date and time, and appointment history.
• Call recordings and transcripts — voice calls handled by ARIA may be recorded and transcribed for service quality and accuracy purposes.
• SMS interaction data — messages sent to and received from our SMS program, including opt-in and opt-out events.
• Usage data — information about how you interact with our website, such as browser type, pages visited, and referring URLs.

2. SMS Messaging Program

Businesses that use the ARIA platform may send you SMS text messages for appointment-related communications, including booking confirmations, appointment reminders, rescheduling and cancellation notices, and service status updates. This section describes your rights and our obligations regarding those messages.

How You Opt In

You opt in to SMS messages verbally, during a phone call with ARIA. After your appointment details are confirmed, ARIA asks how you would like to receive your confirmation. If you choose text message, ARIA tells you that message and data rates may apply and asks for your permission before collecting your mobile number. ARIA collects your number for text messages only after you agree. Your consent is voluntary and not a condition of purchasing any product or service. Our SMS Messaging Program page describes the consent script and sample messages.

Message Frequency

Message frequency varies based on your appointment schedule and activity. You may receive messages for booking confirmations, upcoming appointment reminders, rescheduling and cancellation notices, and service status updates. Typically no more than a few messages per appointment.

Message and Data Rates

Message and data rates may apply. Charges are determined by your mobile carrier and your plan. Cascade Financial Solutions LLC does not charge for SMS messages separately from your carrier's standard rates.

How to Opt Out

You may opt out of SMS messages at any time by replying STOP to any message you receive. After opting out, you will receive a single confirmation message and no further messages will be sent unless you re-subscribe.

Additional opt-out keywords: CANCEL, END, QUIT, UNSUBSCRIBE, OPTOUT, REVOKE, STOPALL

How to Get Help

Reply HELP to any message for assistance, or contact us directly at info@cascadefinancialsolutions.com.

No Third-Party Sharing for Marketing

We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their own marketing purposes. Your consent to receive SMS messages is specific to appointment-related communications from the ARIA-powered business you are interacting with.

Supported Carriers

Our SMS program supports all major US carriers. Carrier support is not guaranteed for all MVNO (Mobile Virtual Network Operator) carriers.

3. How We Use Your Information

• To schedule, confirm, and manage your appointments.
• To send appointment reminders, confirmations, and follow-up messages via voice call or SMS.
• To improve the accuracy and performance of the ARIA voice agent.
• To respond to your inquiries and provide customer support.
• To comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share it in limited circumstances:

• Service providers — We work with trusted vendors (such as telephony providers and calendar platforms) who assist in delivering our services. These vendors are contractually required to protect your data and may not use it for their own purposes.
• The business you interact with — Appointment and contact information is shared with the ARIA-powered shop or service provider you are scheduling with.
• Legal requirements — We may disclose information if required by law, court order, or to protect the rights and safety of our users or others.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by law. Appointment records are generally retained for the duration of the business relationship. You may request deletion of your data by contacting us at the address below.

6. Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: